After-sales service
After-Sales Service Commitment:
Our company places great importance on product quality and after-sales service. Our service commitment for our products is:
1. Provide customers with thoughtful and satisfactory after-sales service to safeguard their genuine interests.
2. Promptly address any questions, complaints, or feedback submitted by customers.
3. Within 12 hours of receiving after-sales service information, the person in charge of after-sales service must analyze the product malfunction, propose a solution, and clearly designate the technician directly responsible for this after-sales service.
4. Within 5 business days after the completion of after-sales service, the person in charge of after-sales service shall complete the follow-up confirmation of customer satisfaction.
Service Process:
Equipment Warranty:
Our company offers a “Three Guarantees” quality assurance program (warranty, exchange, and return), along with lifetime customer service for all our products.
For faults occurring within the product warranty period that are not caused by the customer, our company will provide free repair services and cover the cost of replacing components. For faults arising from improper user operation during the warranty period or for faults occurring outside the warranty period, the company will only charge the cost of parts.
For products that are beyond their warranty period, our company conducts regular inspections and performs routine repairs and maintenance. For faults that can be repaired, our company will provide free repairs. In cases where damage caused by improper use cannot be repaired, our company promises to replace the affected components with brand‑new parts, charging only the corresponding cost of materials.
After-sales Service Center Hotline:
After-sales Service Hotline: +86-371-60216611
After-sales Service Complaint Hotline: +86-17838736518
After-sales service fax: +86-371-60216622
If you have any further needs, please submit your application online—we will respond to you as soon as possible!
Contact Information
Phone:
Email:
Address:
East of the 22nd Avenue and south of Fengda Road, Zhengzhou Economic and Technological Development Zone
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